Privacy Policy

MyLife Digital Ltd (Consentric.io)

Effective Date: March 2017

1        Introduction

This privacy policy relates to how Consentric.io uses information collected through this website, the mobile app or other services of Consentric.io. Your privacy is important to us. This policy informs you what personal information we collect from you and how we use it.

Information you provide to us:

  • information that you provide to us when registering with our website or mobile app (including name, address, email address, telephone number, company/organisation name and job title);
  • information that you provide when completing your profile on our website or mobile app (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);
  • information that you provide to us for the purpose of requesting information, including sales and marketing communications, subscribing to our email notifications or newsletters (including name, address, email address, telephone number, company/organisation name and job title);
  • information contained in or relating to any communication that you send to us or send through our website or mobile app (including the communication content and metadata associated with the communication);
  • information about another person (but you must obtain you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy);
  • any other personal information that you choose to send to us.

Information that we collect about you:

 

2    Information we collect

Consentric.io collects your information to provide you with the best experience of our products and services. Some of this data will be provided by you, for example, when you complete forms or register for services on the website and some will be collected about you when you interact with our team and website, for example, when you speak to one of our staff or when we set a cookie.

Information you provide to us:

  • information that you provide to us when registering with our website or mobile app (including name, address, email address, telephone number, company/organisation name and job title);
  • information that you provide when completing your profile on our website or mobile app (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);
  • information that you provide to us for the purpose of requesting information, including sales and marketing communications, subscribing to our email notifications or newsletters (including name, address, email address, telephone number, company/organisation name and job title);
  • information contained in or relating to any communication that you send to us or send through our website or mobile app (including the communication content and metadata associated with the communication);
  • information about another person (but you must obtain you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy);
  • any other personal information that you choose to send to us.

Information that we collect about you:

  • information about your computer and about your visits to and use of this website or mobile app (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths) please see our cookie policy;
  • information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
  • information about you that we find from other sources, for example, if you provide us with an email, we may try and find your telephone number from social media or other publicly available sources

 

3          Use of your data

We will use your data for the purposes specified in this policy or the relevant pages of the website in order to provide you with information, products and services that you have requested of us. We may also use your personal information to comply with our legal obligations.

3.1           We may use your personal information to:

(a)        administer our website, mobile app and business;

(b)       personalise our website or mobile app for you;

(c)        enable your use of the services available on our website or mobile app;

(d)       send statements, invoices and payment reminders to you, and collect payments from you;

(e)        send you email notifications, newsletters and sales and marketing communications that you have specifically requested;

(f)        deal with enquiries and complaints made by or about you relating to our website or mobile app;

(g)        keep our website or mobile app secure and prevent fraud;

(h)       verify compliance with the terms and conditions governing the use of our website.

We may provide third parties with statistical information about our users (but such statistical information will be fully anonymised and those third parties will not be able to identify any individual user from that information);

3.2           We will share your personal information with our other group companies so that those companies may market their products and services to you. Subject to this, we will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

 

4    Disclosing Personal Information

We may disclose your personal information to people as described in this policy.

4.1       We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2       We may disclose your personal information to any member of our group of companies namely, MyLife Digital Limited (including Consentric a registered trademark and a brand product name of MyLife Digital Ltd), Wood for Trees Ltd and PGIR t/a Insight Analytics, insofar as reasonably necessary for the purposes set out in this policy.

4.3       We may disclose your personal information:

(a)        to the extent that we are required to do so by law;

(b)       in connection with any ongoing or prospective legal proceedings;

(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)       to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

 

5    International Data Transfers

We may transfer your data in accordance with this policy.

5.1       Information that we collect may be stored and processed in and transferred between any of the countries in which we or our suppliers operate, which may include countries outside of the European Economic Area.

5.2       Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3       You expressly agree to the transfers of personal information described in this Section 5.

 

6    Data Retention

Personal information that we process for any purpose shall not be kept for longer than is necessary for that specific purpose.

6.1       This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2       Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. For example; in the case of retaining your personal information for marketing purposes we will retain your data for 5 years from the last date we had contact with you.

6.3       Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)        to the extent that we are required to do so by law;

(b)       if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

7    Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.1       We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.2       All electronic financial transactions entered into through our website will be protected by encryption technology.

7.3       You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.4       You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

 

8    Changes to this policy

This policy may change from time to time. The latest effective date will be highlighted at the top of the policy information.

  • We will update this privacy policy when necessary to reflect customer feedback, changes in our products and services or legal changes. When we post changes to this policy, we will revise the “Effective Date” at the top of the privacy policy and will describe the changes in the Change History page.
  • If there are material changes to the privacy policy or in how Consentric.io will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how Consentric.io is processing your information.

 

9    Your Control of Your Data

Your personal information belongs to you. Consentric.io Group will make commercially reasonable efforts to provide you with access to your data that we maintain so that you can review it, request amendments to it or erasure of it.

Managing your data

9.1       You may request from us, details of the personal information we hold about you and how we are processing it.

9.2       Where notified, we will amend your data, including where you provide us with additional information to complete your record.

9.3       Where you have previously consented to Consentric.io using your data, you may withdraw this consent at any time.

9.4       You may request that we restrict use of your data, where you believe:

(a)        the data we hold about you is inaccurate,

(b)       the processing of your data is not lawful,

(c)        your data no longer needs to be used for the purpose that it was originally provided

(d)       where you object to the use of your data for specific purposes

9.5       Should you no longer wish to engage with Consentric.io, you have the right to request erasure of your details from our systems. To complete these requests, please submit in writing to the Data Protection Liaison Officer

Karen Watson
Citizen House
Crescent Office Park
Clarks Way
Rush Hill
BA2 2AF

 

10   Third Party Websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11   Data Protection Registration

MyLife Digital Limited is registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is ZA152609.

 

12   Our Details

This website is owned and operated by MyLife Digital Ltd.

We are registered in England and Wales under registration number 09363196, and our registered and head office is at Citizen House, Crescent Office Park, Clarks Way, Rush Hill, Bath, BA2 2AF.

You can contact us by writing to the business address given above, by using our website contact form, by email to dataprotection@mylifedigital.co.uk or by telephone on 01225 636 280.