Month: August 2017

Helping citizens claim their personal data rights

MyLife Digital partners and presents at MyData 2017 in Helsinki

Consent & personal information management specialists from MyLife Digital will present on the international stage at the MyData conference in Tallinn and Helsinki later this month. Three speakers from MyLife Digital will contribute to the substantial programme of twelve different topic tracks, over the three-day conference which explores the future of the personal data economy.

MyData 2017 takes place from 30th August to 1st September, and brings together over 800 delegates and 130 experts. The conference focuses on human centric personal information management and helping individuals gain benefits from their personal data. Something MyLife Digital greatly believe in.

Simon Crossley, Director of Engineering at MyLife Digital, says, “At MyLife Digital we have always believed that the citizen’s best interests should be at the heart of how organisations collect, store, utilise and analyse data.

“The aims of MyData reflect this citizen centric approach – combining the industry need for data with digital human rights. The conference is a unique opportunity to get together with likeminded researchers, engineers, business representatives, government officials, and civil society advocates to explore the challenges and opportunities that GDPR will bring.”

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Our response to the New Data Protection Bill

We welcome the Government’s approach to adopt and adapt the EU General Data Protection Regulation to meet the requirements of the growing base of technology users across the UK. In particular we applaud the desire to keep the UK at the pinnacle of data protection with the continual setting of gold standards – not only for protection, but for innovations in the digital arena and personal information management.

With Brexit talks underway, the UK needs to ensure that organisations based here maintain adequate levels of data protection to support future trade through data transfers internationally. Being a trusted and respected third country outside of the EU will allow organisations to seamlessly maintain the strong relationships they have built within EU member states and beyond.

We are heartened to see the Data Protection Bill will bring clarity to the GDPR to remove confusion and address some of the misunderstandings surrounding the legislation. We have noted in particular the confusion between consent and preference. One being the explicit permission to present information to a citizen, the other being how and when they would like to receive said information. These two terms are most definitely not the same.
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They did it!

Congratulations team – they did it! 130 miles in 8 hours 51 minutes of cycling (just over 12 hours door to door, with a stop at each and every Dorothy House shop in Wiltshire and Somerset for a selfie, and sometimes a cup of tea!). Remarkably there was only one wheel change, no punctures or falls and they kept a pace of around 15 miles per hour despite the rain, wind, hail and sunshine!

Thanks again to Essence Cafe in Midsomer Norton for the Ice-cream and Henley’s Cake Company Trowbridge for the cupcakes! Much appreciated.

If you would like to donate please click here. Thank you. #130miles4Dotty

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. By the 25th May 2018 all organisations serving customers across Europe need to comply with the new legislation. Regardless of the UK leaving the EU. Yet, IT Governance reported in July that 68% of a survey sample have yet to update their processes to reflect the new data subject rights.

In this article for CSM – The Magazine for Customer Service Managers and Professionals, Keith Dewar talks about the impact this new legislation will have across the entire company, and in particular, the Customer Service department that will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn.

Read the full article here


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